The AV / IT Support Specialistwill be assigned projects on an ad-hoc basis in support of the museum’s technology infrastructure, including IT systems, audio-visual (AV) equipment, and exhibit technology. The ideal candidate is a proactive problem-solver who enjoys a dynamic work environment and thrives on helping others use technology effectively.
SPECIFIC JOB RESPONSIBILITIES
Install, configure, and support commercial audio/visual systems in conference rooms, meeting spaces, and event environments
Troubleshoot and maintain A/V equipment including projectors, displays, amplifiers, microphones, and control systems
Work with Danteaudio networking for routing, configuration, and troubleshooting digital audio systems
Program, configure, and support Symetrix DSPplatforms (audio processing, signal flow, tuning, and diagnostics)
Support and troubleshoot Crestroncontrol systems, touch panels, and room automation functions
Perform system testing, commissioning, and verification to ensure proper operation of integrated A/V systems
Diagnose signal flow issues across audio, video, control, and network-connected devices
Coordinate with IT/network teams on device connectivity, IP addressing, and network-based A/V components
Provide end-user support and training for conference room A/V systems and presentation tools
Document system configurations, wiring, changes, and service activity for maintenance and future support
Respond to service calls and resolve issues in a timely, professional manner
Assist with equipment upgrades, replacements, and preventative maintenance schedules
Read and interpret A/V schematics, wiring diagrams, and system layouts
Maintain clean, organized rack builds, cable management, and labeling standards
Support live meetings/events as needed, ensuring reliable audio and video performance
Provide technical support to museum staff, including troubleshooting hardware, software, and network issues (on-site and remotely).
Support technology needs of exhibits, including digital displays, touchscreens, kiosks, and interactive media.
Assist with the installation and configuration of new hardware, software, and peripheral devices.
Troubleshoot and support office IT needs, including laptops, workstations, and printers, etc.
Monitor IT inventory and perform basic maintenance or repairs.
Maintain accurate records of support requests, system configurations, and equipment inventory.
Ensure compliance with data privacy and cybersecurity policies.
Provide training or basic instruction to staff on technology use as needed.
Security Management: Implement and enforce security best practices, including firewall configuration, access control, and vulnerability management.
System Maintenance: Ensure the availability and optimal performance of systems, including regular updates, patches, and backups.
Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to support team members and audits.
Other duties as assigned.
QUALIFICATIONS
Bachelor's degree in Computer Science, Information Technology, or a related field (or similar experience).
Proven knowledge in IT system administration, with some managerial/supervisory experience.
Strong knowledge of IT infrastructure, hardware, and software systems.
Strong interpersonal skills and the ability to work effectively in a team environment.
Proficiency in IT security protocols and best practices.
Exceptional problem-solving, troubleshooting, and communication skills.
IT certifications (e.g., Microsoft 365 Certification, CompTIA Security+, Cisco CCNA, Microsoft Certified Azure Administrator) preferred.
Familiarity with cloud computing platforms (e.g., AWS, Azure), learning management systems, and/or other content management systems/database management and experience with audio visual software/applications including Dante, MadMapper, BrightSign, Mux Lab, ShowTouch, and Mevo Cameras is a plus.
Strong consideration would be given to applicants who demonstrate comfort with contributing to the development and/or facilitation of educational programs that utilize technology.
Bi-lingual candidates are strongly encouraged to apply.