AV/IT Support Specialist

The AV / IT Support Specialistwill be assigned projects on an ad-hoc basis in support of the museum’s technology infrastructure, including IT systems, audio-visual (AV) equipment, and exhibit technology. The ideal candidate is a proactive problem-solver who enjoys a dynamic work environment and thrives on helping others use technology effectively.

SPECIFIC JOB RESPONSIBILITIES

• Install, configure, and support commercial audio/visual systems in conference rooms, meeting spaces, and event environments

• Troubleshoot and maintain A/V equipment including projectors, displays, amplifiers, microphones, and control systems

• Work with Danteaudio networking for routing, configuration, and troubleshooting digital audio systems

• Program, configure, and support Symetrix DSPplatforms (audio processing, signal flow, tuning, and diagnostics)

• Support and troubleshoot Crestroncontrol systems, touch panels, and room automation functions

• Perform system testing, commissioning, and verification to ensure proper operation of integrated A/V systems

• Diagnose signal flow issues across audio, video, control, and network-connected devices

• Coordinate with IT/network teams on device connectivity, IP addressing, and network-based A/V components

• Provide end-user support and training for conference room A/V systems and presentation tools

• Document system configurations, wiring, changes, and service activity for maintenance and future support

• Respond to service calls and resolve issues in a timely, professional manner

• Assist with equipment upgrades, replacements, and preventative maintenance schedules

• Read and interpret A/V schematics, wiring diagrams, and system layouts

• Maintain clean, organized rack builds, cable management, and labeling standards

• Support live meetings/events as needed, ensuring reliable audio and video performance

• Provide technical support to museum staff, including troubleshooting hardware, software, and network issues (on-site and remotely).

• Support technology needs of exhibits, including digital displays, touchscreens, kiosks, and interactive media.

• Assist with the installation and configuration of new hardware, software, and peripheral devices.

• Troubleshoot and support office IT needs, including laptops, workstations, and printers, etc.

• Monitor IT inventory and perform basic maintenance or repairs.

• Maintain accurate records of support requests, system configurations, and equipment inventory.

• Ensure compliance with data privacy and cybersecurity policies.

• Provide training or basic instruction to staff on technology use as needed.

• Security Management: Implement and enforce security best practices, including firewall configuration, access control, and vulnerability management.

• System Maintenance: Ensure the availability and optimal performance of systems, including regular updates, patches, and backups.

• Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to support team members and audits.

• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or a related field (or similar experience).

• Proven knowledge in IT system administration, with some managerial/supervisory experience.

• Strong knowledge of IT infrastructure, hardware, and software systems.

• Strong interpersonal skills and the ability to work effectively in a team environment.

• Proficiency in IT security protocols and best practices.

• Exceptional problem-solving, troubleshooting, and communication skills.

• IT certifications (e.g., Microsoft 365 Certification, CompTIA Security+, Cisco CCNA, Microsoft Certified Azure Administrator) preferred.

• Familiarity with cloud computing platforms (e.g., AWS, Azure), learning management systems, and/or other content management systems/database management and experience with audio visual software/applications including Dante, MadMapper, BrightSign, Mux Lab, ShowTouch, and Mevo Cameras is a plus.

• Strong consideration would be given to applicants who demonstrate comfort with contributing to the development and/or facilitation of educational programs that utilize technology.

• Bi-lingual candidates are strongly encouraged to apply.