Operations Associate - PT

GENERAL DESCRIPTION

Operations Associates are the main point of contact for field trip and reserved program visitors at Da Vinci Science Center. As a member of the Operations Department, this role contributes to the seamless functioning of the science center, ensuring that visitors have a memorable and educational experience. There is no guarantee of minimum hours; however, up to 28 hours a week are possible. Schedules are dependent upon Science Center attendance, special events, booked programs, and personal availability. The flexible schedule includes some evenings, weekends, and holidays.

SPECIFIC JOB RESPONSIBILITIES

Deliver exceptional guest experience by serving as a key team member of group center operations. This position is often the first and last person our field trip visitors will interact with. Job responsibilities include, but are not limited to:

·         Provide and promote excellent customer service in an enthusiastic and engaging manner.

·         Assist field trip groups with a plan of action for their day’s activities by providing personalized suggestions and disseminating museum information.

·         Utilize Doubleknot reservation system to check in field trip groups.

·         Facilitate the group lunch spaces.

·         Manage guest flow on the exhibit floor and engage visitors throughout the exhibit experiences.

·         Attend and actively participate in training sessions to understand and implement the Da Vinci Science Center’s inquiry-based approach and demonstrate effective operations techniques.

·         Monitor and restock exhibit supplies as needed and report shortages.

·         Maintain safe and clean conditions for visitors. Address safety issues immediately.

·         Assist in the changeover of traveling exhibitions.

·         Run audio visual programming in the science theater.

·         Other duties as assigned.