Operations Shift Lead

GENERAL DESCRIPTION

This position works closely with the Operations Manager to ensure the seamless functioning of the science center. Team leaders are the main point of contact for group arrivals and lead the daily exhibit floor team. There is no guarantee of minimum hours; however, up to 28 hours a week are possible. Schedules are dependent upon Science Center attendance, special events, booked programs, and personal availability. The flexible schedule includes some evenings, weekends, and holidays.

SPECIFIC JOB RESPONSIBILITIES

Deliver exceptional guest experience by serving as a key member of the operations team. This position is often the first and last person our field trip and reserved program visitors will interact with. Job responsibilities include, but are not limited to:

• Act as leader on duty, responding to customer and team member concerns in absence of the operations manager.

• Responsible for leading day-of logistics for the group operations center, reserved programs, and exhibit floor.

• Facilitate training of all part time operations team members.

• Provide and promote excellent customer service in an enthusiastic and engaging manner.

• Assist field trip groups with a plan of action for their day’s activities by providing personalized suggestions and disseminating science center information.

• Utilize Doubleknot reservation system to check in field trip groups and reserved program attendants.

• Facilitate the group lunch spaces.

• Manage guest flow on the exhibit floor and engage visitors throughout the exhibit experiences.

• Attend and actively participate in training sessions to understand and implement the Da Vinci Science Center’s inquiry-based approach and demonstrate effective operations procedures.

• Monitor and restock exhibit supplies as needed and report shortages.

• Maintain safe and clean conditions for visitors. Address safety issues immediately.

• Assist in the changeover of traveling exhibitions.

• Run audio visual programming in the science theater.

• Other duties as assigned.

REQUIREMENTS

• 1-3 years related experience.

• Associates degree or equivalent preferred.

• Superior customer service and communication skills with a professional work ethic.

• Ability to work independently and unsupervised, as well as contribute within a team structure.

• Ability to arrive at work location for all scheduled shifts on time.

• Adheres to all established museum policies and guidelines.

• Successful completion of a criminal background check including, but not limited to checks through Pennsylvania State Police, Federal Bureau of Investigation, and Pennsylvania Child Abuse Registry. Successful completion of Child Abuse Recognition and Reporting course for Mandated Reporters is also required. Additional clearances may be required as changing regulations are implemented.

PHYSICAL DEMANDS OF THIS JOB

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Museum Science Educator job.

While performing the responsibilities of the Team Leader, the employee is regularly required to talk and hear. The employee is frequently required to be on their feet for up to five (4) hours at a time; stand; walk; sit; reach with arms and hands; climb or balance; stoop, kneel, crouch or crawl; move or lift up to 50 pounds. The employee is occasionally required to taste and smell; perform repetitive motions; use eye, hand and foot coordination. Vision abilities required by this job include close vision (close vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision (ability to observe and area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT OF THIS JOB

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the Team Leader may encounter. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; and required to wear protective lab coat, protective glasses and protective gloves. Employee may be required to use chemicals with Material Safety Data Sheets provided. Employee may be required to use high voltage electricity. Employee may need to use very hot or very cold liquids. The noise level in the work environment is usually moderate.