Technology Support Specialist

The Technology Support Specialist will be assigned projects on an ad-hoc basis in support of the museum’s technology infrastructure, including IT systems, audio-visual (AV) equipment, and exhibit technology. The ideal candidate is a proactive problem-solver who enjoys a dynamic work environment and thrives on helping others use technology effectively.

 SPECIFIC JOB RESPONSIBILITIES

·        Provide technical support to museum staff, including troubleshooting hardware, software, and network issues (on-site and remotely).

·        Set up, operate, and maintain AV equipment for programs, meetings, and public events (e.g., microphones, projectors, video conferencing).

·        Support technology needs of exhibits, including digital displays, touchscreens, kiosks, and interactive media.

·        Assist with the installation and configuration of new hardware, software, and peripheral devices.

·        Troubleshoot and support office IT needs, including laptops, workstations, and printers, etc.

·        Monitor IT inventory and perform basic maintenance or repairs.

·        Maintain accurate records of support requests, system configurations, and equipment inventory.

·        Ensure compliance with data privacy and cybersecurity policies.

·        Provide training or basic instruction to staff on technology use as needed.

·        Security Management: Implement and enforce security best practices, including firewall configuration, access control, and vulnerability management.

·        System Maintenance: Ensure the availability and optimal performance of systems, including regular updates, patches, and backups.

·        Troubleshooting: Lead troubleshooting efforts for complex IT issues, coordinate with relevant teams, and ensure timely resolution.

·        Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to support team members and audits.

·        Other duties as assigned.

 QUALIFICATIONS

·        Bachelor's degree in Computer Science, Information Technology, or a related field (or similar experience).

·        Proven knowledge in IT system administration, with some managerial/supervisory experience.

·        Strong knowledge of IT infrastructure, hardware, and software systems.

·        Strong interpersonal skills and the ability to work effectively in a team environment.

·        Proficiency in IT security protocols and best practices.

·        Exceptional problem-solving, troubleshooting, and communication skills.

·        IT certifications (e.g., Microsoft 365 Certification, CompTIA Security+, Cisco CCNA, Microsoft Certified Azure Administrator) preferred.

·        Familiarity with cloud computing platforms (e.g., AWS, Azure), learning management systems, and/or other content management systems/database management and experience with audio visual software/applications including Dante, MadMapper, BrightSign, Mux Lab, ShowTouch, and Mevo Cameras is a plus.

·        Strong consideration would be given to applicants who demonstrate comfort with contributing to the development and/or facilitation of educational programs that utilize technology.

·        Bi-lingual candidates are strongly encouraged to apply.